Storybook Bakery
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General Ordering Information

The following information relates to all custom PARTY CAKES. Dessert Cakes can be found here. Wedding cake information can be found here. Information specific to each item (cakes, cookies, dessert tables, etc.) can be found on their respective pages, above.

We have a $75 minimum on all 1-tier cakes & $100 minimum on all 2-tier cakes (or larger), regardless of size or servings. This does not apply to Dessert Cakes, found here.

Orders can be placed over the phone, through email, or in person during a consultation. Consultations are reserved for cake orders with 200+ servings and wedding cakes with 100+ servings. Smaller orders are easily handled over the phone or through email.

All orders under $100 are required to be paid in full when order is placed; orders over $100 require a $100 deposit and remainder to be paid 2 weeks before delivery/pick-up (or the full amount if less than 2 weeks prior). Your order will not be made if payments are still pending past payment deadlines. We cannot resell items if they are abandoned or cancelled last minute.

Order and cancellation policy: All orders should be placed at least 2 weeks in advance. Changes to your order cannot be made within 5 days of pickup/delivery. We will try to accommodate late orders if time allows. If for any reason you need to cancel, please notify us as soon as possible to maximize your refund. We will fully refund your order if notice of cancellation is received at least 5 days in advance. No refund will be given if cancelled within 5 days of pick-up/delivery.

Delivery: Delivery is $20 locally, and additional charges for out of area. In most cases, pick-up is available; except for some large/tall cakes.  Local delivery area includes: Chesapeake, Virgina Beach, Norfolk, and Portsmouth. Once we leave the "local area", the charge is $1.50 per mile.

Refunds: When order is accepted by you or someone at your destination, it is considered fulfilled. All complaints must be made within 24 hours of receipt of order to be honored. No refund for consumed items.

The following are order minimums for items we offer:

Custom Party Cakes $75 minimum for 1-tier
$100 minimum for 2-tier or larger
3-D/Carved Custom Party Cakes $200 minimum
Wedding Cakes 100 serving min. (Smaller orders are considered Party Cakes and treated as such)
Decorated Cookies 1 dozen minimum
Cupcakes, Standard 1 dozen minimum
Cupcakes, Mini 2 dozen minimum
Cupcakes, Jumbo Priced individually; 6 cupcake minimum
Dessert Tables Tables Priced by Size

Contact us today to get a price quote! Click here for contact information.


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