FAQ

General Cake, Cupcake, & Other Items

Can I stop by during the day to place an order?

We work by appointment only, so for all smaller orders we communicate by email. We do not have a storefront, therefore, cannot accept walk-ins. Appointments are typically reserved for party cakes with 300 or more servings and wedding cakes over 150 servings. Sweet & Simple wedding cakes do not include a consultation.

 

How far in advance should I contact you for my event?

It's rarely too early to start booking your treats. Waiting too long will risk losing a spot on our calendar as we only take a small number of orders each week and orders are first come-first reserved. You are welcome to use the chat feature or Contact Us to inquire about availability.

Here are our required and recommended time frames for each product:

Cookies - Orders should be placed 1-2 weeks prior to event/pick-up date.

Dessert Cakes - All dessert cakes must be placed at least 5 days before pick-up date and must be ordered online.

Party Cakes - We require custom party cakes to be placed at least 2 weeks prior to event/pick-up date but recommend at least 1-2 month notice as our schedule tends to fill up about 1 month in advance. Last minute orders may be available for a Rush Fee, if our schedule permits.

Cupcakes, Breads, Other Desserts, & Party Favors - We recommend orders placed at least 5-7 days in advance.

**Please note that we do NOT have any items on hand for same-day or next-day pick-up. We do not freeze items. We recommend visiting a storefront bakery for same-day or next-day pick-up.**

 

What methods of payment do you accept? How do payments work?

We accept all major credit cards and checks (for wedding cakes, only). Personal checks are not accepted within 2 weeks of pick-up/delivery for wedding cakes.

All regular orders under $100 are to be paid in full when order is placed. Orders $100 and over require a 50% deposit when order is placed and remainder of order paid 2 weeks before pick-up/delivery. Payments can be made online, checks through the mail (wedding cakes, only), or in person during an appointment/consultation.

You may make a secure online payment by clicking on the link in your Invoice once you receive it. Please keep all receipts and invoices you receive from Storybook Bakery, whether from in person or through email.

 

Do you offer any discounts?

We have a military discount of 10% off entire order with military or dependent ID. This discount is not available to orders placed in our online store.

On occasion, we offer other temporary or holiday discounts. Be sure to like us on Facebook to hear about our current and future discounts.

 

Do you have a portfolio of desserts and cakes you have done?

Due to the time constraint of a consultation and no walk-ins, we post pictures in our photo gallery and Facebook page and is available online 24/7. We look forward to expanding our portfolio with your fabulous cake!

 

Do you offer cake tastings? Sit-down consultations?

We offer sit-down consultations and tastings for general orders over 200 servings and custom wedding cake orders over 100 servings. Tastings are $25 (up to 4 people) and paid in advance. If your order is for less than the minimum servings, you may purchase a dessert cake or 1 dozen cupcakes to sample before making your decision. You can find information about wedding cake tastings below in Wedding Specific FAQs below.

 

 

Wedding Specific FAQ

The following relates to our custom wedding cakes.
For information about our Sweet & Simple wedding cakes, please click here.

 

What can I expect at my consultation?

A consultation is a chance for you to get to know your baker and what they can offer. This is also the time to discuss any ideas, flavors, colors, designs, etc. that you have in regards to your cake. Like with other wedding vendors, this is your chance to find someone that you are comfortable working with. If you request a tasting, this will be done first. Afterwards, we will discuss your cake and you will receive a price estimate that is valid for 2 weeks. Finally, we will go over the wedding cake contract so you will know what to expect from us and what your responsibilities will be if you choose to book with us. The consultation will typically last about 1 - 1 1/2 hours.

 

How far ahead of time should I book my wedding cake?

As soon as you have decided the date of your wedding, you can reserve the date with us. We will need to know the number of guests/servings to be able to determine a price. If your wedding is during a summer or peak month, the sooner the better. We only take a small number of wedding cake orders each week and during peak months our calendars can fill quickly, sometimes over 6 months in advance.

 

What do I need to bring to my wedding cake consultation?

Try to bring this basic information: reception venue name and phone number, wedding and reception date and time, and number of invited guests. Also any ideas you have, pictures, fabric swatches (especially if cake is to match wedding colors), wedding invitations, and anything else that would relate to your design.

 

How much do your wedding cakes cost? How are payments scheduled?

We have special pricing for our Sweet & Simple wedding cakes. See this page for more information.

All other wedding cakes are priced per serving (per person), and start at $3.50 for buttercream and $4.00 for fondant covered cakes. This means that a cake to feed 100 people, which is the minimum servings for wedding cakes, would start at $350 for buttercream and $400 for fondant. Complicated, intricate and fondant-heavy designs will add to the price per serving. Gumpaste flowers, figures, etc. are priced separately. 

A $50.00 supplies deposit is required on all stacked cakes, those that involve construction and/or use support materials. It is refundable upon return of all supplies within 3 days.

A 50% non-refundable retainer fee and signed contract are required to reserve your order in our calendar. Remainder of payment is due 3 weeks before wedding. We accept cash, checks and major credit cards. Payments can be made in person, online via your Invoice, and through the mail. A copy of your invoice will be emailed to you and an updated invoice will be sent after making a payment. Please keep all receipts you receive from Storybook Bakery, whether from in person, through the mail, or email. 

 

When are you available for consultations? Are tastings required?

A sit-down consultation is required for all wedding cake orders over 100 servings. Consultation availability depends largely on our weekly schedule, which is limited. Therefore, we are usually only available for weekday appointments. For this reason, we offer Wedding Weekends each quarter to accommodate more couples (see next question for more information).

Tastings are not required to place a wedding cake order. A maximum of 4 people, including bride and groom may attend the consultation. During the tasting you will get to try a variety of cake flavors, our delicious buttercream frosting and a taste of fondant (optional). Your tasting is done at the beginning of your consultation. The price is $25.00, nonrefundable, and is paid in advance.

 

What is a Wedding Weekend?

Wedding Weekends are an entire weekend of back-to-back consultations with a FREE tasting. Consultation times are first-come first-reserved and 4 person maximum (including bride & groom) still apply. This is a chance to try our cakes and meet the owner/cake designer to discuss options for your cake. They are held several times throughout the year, especially in early spring and late fall/winter. Tasting Fee is waived for Wedding Weekends ONLY. Wedding Weekends have been extremely popular and are often filled quickly, especially on Saturday dates. A wait list is available once dates are filled.

If you are unavailable to attend the Wedding Weekend dates or wish to hold your consultation sooner (i.e. your wedding date is in the near future), separate consultations are still available during the week and some weekends. $25 Tasting Fee will apply to separate consultations.

Don't forget to check our Facebook page for upcoming bridal shows we are attending in the area, which are another great way to meet us and try our cakes!

 

Why do you charge a Tasting Fee when some others bakers offer it for free? 

Quality is of utmost importance to us at Storybook Bakery. This is why we bake from scratch and do not cut corners, always using real fruit and fresh ingredients. For this reason, we absolutely will not freeze samples to provide for free tastings. Your tasting samples will be baked fresh for your consultation, just the same way that your wedding cake will be baked fresh for your wedding. Why would we bake a fresh delicious cake for your wedding, but serve you frozen cake for your tasting? We don't think it makes sense either, which is why we have chosen to bake fresh, which does require time and ingredient cost. If you are able, we recommend attending one of our Wedding Weekends, in which the Tasting Fee is waived.

 

How much do you charge for delivery?

Wedding cake delivery is FREE to Chesapeake, Suffolk, Portsmouth, Norfolk, and Virginia Beach. If your venue is outside of this area, the charge is $1.50 per mile. Contact us for delivery quote if your event will be in a different area.

We do deliver to all areas of Hampton Roads, including military bases.